New York Accommodation - 3 Bedroom Rental in Park Slope (NY-14914)

Dear Candace,

Thank you for taking the time to write your thoughtful and positive review. It helps us to make staying in our home more enjoyable for others. I'd like to address two points that you brought up:

Regarding the beds: We are sorry that you had trouble with the bed. We wish you had called us to let us know, so we could have told you where the air mattresses were stored. We give our contact information to our guests so please do not hesitate to call us next time if questions arise, as we are always available to help.

Regarding the TV: Our listing was inaccurate regarding our TV situation, and we apologize for this and for the inconvenience that it caused. Our TV situation has recently changed, (we used to get all network channels on the TV, and now we get fewer of them through using a digital converter box).

It was an oversight on our part to not have our listing updated to reflect that, and to not have left you instructions on how to use the digital converter box to get the channels that we can get. We will have this change made and keep our listing updated to reflect our current TV situation.

We are very glad that you had an overall good experience staying here, and thank you again for taking the time to write your helpful review.

Best,

Kay and Ioanis

We are very happy that you had a good stay in our home, and that you enjoyed our neighborhood, too!

Thank you for your comments. It is very important to us that guests are comfortable in our home. We will address each of your concerns below:

If the cleaning service did not do a thorough job before you came, we apologize for that. We will certainly bring your comments to their attention. (We were out of the country when you arrived and so did not see the condition of the apartment when began your stay here.) Our counters are marble and limestone. The surfaces are not highly polished. It may be that what looked unclean was simply marks due to the stone's absorption of water and other liquids. Also, the table (a pedestal table designed by Eero Saarinen) has been in use for nearly 50 years, and even when clean has some marks and unevenness in coloration due to its age.

As described in our NY Habitat listing, we have 2 queen sized beds and 2 twin (single) loft beds. In order to house a maximum of 8 guests, we use 2 twin Aero Beds, which are included in our listing as "Extra Bedding Upon Request". These beds are usually used under the loft beds for children, and in this way allow up to 4 children to stay in our home.

Our sheets are all 100% cotton. The sheets for the master bedroom are made from 100% organically grown cotton (grown in the USA). After our sheets are cleaned and dried, they are wrinkled, especially the ones made from organically grown cotton. We are considering what you said--we don't mind wrinkled sheets, but recognize that many people may prefer sheets without wrinkles.
In order to provide wrinkle-free sheets, we have two options. We would have to either significantly raise our cleaning fee in order to pay for the ironing of many sets of sheets, or, provide the option of polyester blend sheets which are wrinkle-free. We will consult with NY Habitat on this matter.

After carefully considering the sheet issue, we have decided to stay with the sheets that we have. We are concerned that polyester blend sheets will pill (get bumpy), and we also feel that many guests would prefer 100% cotton sheets with some wrinkles, over polyester ones.

It would get too confusing to give each set of guests a choice of sheets. So, prospective guests who are reading this, you can expect nice soft sheets that do have some wrinkles.