New York Accommodation - 3 Bedroom Rental in Boerum Hill (NY-14987)

Thank you Laryline. We are not really sure why it took so long for the water to heat up, perhaps due to the size of the group the water heater may have been working overtime.

Thanks for your review Marc and Sophie. The shower was broken but we were not aware and it was not an easy fix. We had to place a special order for the shower head's replacement and we are sorry that this couldn't be fixed in a short period of time.

We can sleep up to 8 to 10 people because we provide an airbed; we are unsure if this was clearly communicated to you by the agency. We do this to help people save money. We have a 3 bedroom apartment and you must realize that if the group cannot fit into all the rooms, then you would have to spread out onto airbeds. We are unsure if you were informed that there were additional bedrooms.

We rent our space out to a lot of people and we also had no idea that they were going to have a party. Had we known, we would have warned you. It was New Year's Eve in NYC and it can of course get crazy!

We don't have expensive dishes; they get broken and stolen. Yours is a very unfair expectation. Also, we don't have anything outdoor in the back because we are in the middle of the winter; it's common in NYC for people's outdoor spaces to not look as great in the winter time.

Lastly, we showed you how to work the heat but maybe you didn't really understand how to adjust the radiator levels correctly.

Yes we are located in very lively section of BK, but the traffic calms down during the evenings.
The garbage does have an odor from time to time but we cannot control this in the summer time.

Thank you for your review Jacques. Our cleaning person was away once again and the replacement I guess wasn't up to par. The broom was in the upstairs apt. since both were cleaned at the same time.

In regards to the food smells, it's New York this is normal, if anyone lives near any restaurant they will have smells. If the guest could elaborate on what they consider basic's that would be helpful, we have plenty of cups, plates, silverware etc...

It's difficult when the renters see the space beforehand online and show up and want more chairs. They can see the amount of chairs in the apt on the NYHabitat site, when they rent the space, it looks exactly like the pictures.

As for the lights I'm not sure what was meant by this either, we have a lights on the ceiling fan as well.
The toilet and back door had been broken by our previous tenant, we were not aware of this until they let us know and we promptly took care of those issues.

Since the place is by restaurants we get a lot of trash in the front of our place we try to keep it as clean as possible but it does get difficult because of all of the day to day traffic that goes by the place.

We have wall hooks in the room that doesn't have a clothes rod, that closet is used primarily for storage.

The Internet was having problems due to something being wrong with the connector box over at the school on pacific. Verizon had to send someone out to fix the issue, it was a Verizon Issue not anything we could have done on our part.

The heat in this building is on a timer and had not been adjusted yet for the fall and winter season temperatures. This has since been resolved and the heat is functioning properly. The owner will make sure that there are sufficient utensils available for use in the apartment.