London Accommodation - Studio in Bayswater (LN-472)

Hi Jeff, thank you for your review! We are sorry that you thought the apartment was bigger from our pictures. Also, please note that the pictures show a sample apartment. The layout and furnishings may differ which can make an apartment look bigger or smaller sometimes.

Dear Jeff,
I am sorry to hear that you were not fully satisfied with the room provided and I would like to clarify few points.
I would like to inform you that not all our rooms look the same way and they may vary in sizes a little bit.
Your room was on the 4th European floor (5th US floor).
Regarding towels, as we are self-serviced apartments, they are not being changed every day. We change them only if guest requests that at reception so if you would come to Reception and ask for set of clean towels then I am sure our housekeeping would change your towels.
Overall we are very grateful for your opinion and that you appreciated the cleanliness of the room and the appliances provided. Also it was very nice of you that you appreciated the location of our premises, we believe that our location is very convenient indeed.
We are always trying our best to make guests happy with us and we hope that you will come to stay with us again in the future.

Best Regards,

Magda

Dear Mr Mauro,
Thank you for sharing your opinion with us. Your feedback is much appreciated.
We are sorry to hear that you felt that the property was a bit warm. Having said that, I am pleased to inform you that electric fans are available from our reception team upon request.
Regarding the internet connection, as you correctly mentioned, complimentary internet access is available in our lobby area. Broadband Internet access is also available in the rooms for a small fee.
We are pleased to hear that you were satisfied with the attention received by our reception team, and will certainly share your comments with them.
Thank you for staying with us. We look forward to welcoming you again.

Dear Claudio,

Thank you for your comments. Your feedback is greatly appreciated. Our committed housekeeping team ensures that the standards of cleanliness of our property remain high at all times and as you could see the property is almost brand new and so is all equipment that we offer our guests.

Although we do not offer daily housekeeping in the room, a midweek cleaning service is available for guests staying for a week or more, and clean fresh towels and bed linen are available daily from reception ( this service is provided free of charge ).

All public areas are also cleaned several times a day. So I am afraid we certainly disagree with your comment considering this
property "very dirty".

Regarding the 3% commission, as stated on our website, we do charge a 3% commission for credit card transactions. Please note however that this commission does not apply to UK debit cards or cash transactions.

Thank you for your comments Christophe, your feedback is greatly appreciated.

We are disappointed to see that the room was too hot. May was a very warm month in London, so unfortunately that affected the room temperature as well.

Having said that we have a good supply of fans, which we will be happy to offer our guests if requested.

I am also pleased to inform you that we are currently considering adding air conditioning in some of our rooms and public areas, so hopefully extreme heat conditions won't be an issue in the near future.

It is true that this area of London is very popular and can be a bit noisy at times. However, since the building is not located on a main road, I can assure you that noise is not usually a problem.

At the moment we provide washing up liquid and a sponge to clean the dishes. We also offer a small brush to clean the room.

All studios are now equipped with washing up liquid. Regarding internet access, complimentary wifi is available in our lobby area, while broadband internet access is also available in all our rooms ( chargeable ).

Thank you Kent. Our property was beautifully restored as mentioned, and offers a nice, clean and modern accommodation in the heart of London, so the value for money is unbeatable. Rooms facing the front are perfect for guests wanting to enjoy the multicultural vibe of Inverness Terrace, and Bayswater area in general, while rooms at the back are great for guests looking for a more private and quiet time.

We welcome requests from guests with specific location requests, and although they are not guaranteed, we will try our best to accommodate them.

All equipment and facilities are almost brand new, and our commited maintenance team will ensure that all is in good working condition. Having said that, we understand that maintenance faults may occur sometimes, so if that is the case, kindly contact our reception team and they will be delighted to assist you, and ensure that the problem is solved as soon as possible so that you can fully enjoy your stay.

The property is located in the heart of Bayswater, a vibrant area of London, just a few steps away from Hyde Park, and within one minute reach of 2 different tube stations ( Queensway and Bayswater ).

As a courtesy to the rest of guests, we expect all our guests to keep noise levels to a minimum after certain hours so that everyone can enjoy a peaceful night sleep, and an emergency telephone number is available all night to assist you if this is not the case.

Following guest feedback, washing up liquid and a sponge has now been implemented in all our studios.

New York Habitat has been in communication with the owner of the apartment both during and after the guest's stay.
It is understood that there was an issue with the first studio due to noise from neighbouring apartments. The clients were moved immediately but were not happy with the second studio as the glass screen to the shower was damaged. The guests were then moved directly to the best executive studio available at no extra cost.
The heaters in the common area are on a communal system however the apartments have individual heating systems with individual controls.
The owner was surprised about the complaint of cockroaches. No cockroaches have been observed or reported in any of the apartments subsequent to the guests comments.
The manager of the building said he was very disappointed to read this review despite their best efforts to ensure the guest had a comfortable stay. New York Habitat is also sorry. Those trouble where caused by a series of unforseen difficulties that made our client very unhappy in spite of the best intent from everyone involved!

Apartments have been renovated completely in 2010 and most items of furniture are relatively new. We are sorry that the guest did not find the chairs suitably comfortable but pleased to see that the apartment met expectations at all other levels

Our property has been refurbished a couple of years ago, so most facilities and equipment are almost brand new, and as mentioned, our location is exceptional, very close to two tube stations and literally a few metres away from the amazing Hyde Park.

The building offers 122 studio flats, which are divided into 6 different floors with different views depending on the location of the flat. Speficic views are not guaranteed, however we will gladly take location requests and try to accommodate them whenever possible.

The safety of all our guests is one of our top priorities so our main entrance is only accessible with a specific fob key, and all our studios offer windows with a lock on top of them, so guests staying at street level can lock them at anytime if they wish to do so.

Complimentary wireless internet access is provided in our lobby area, while broadband internet access is also available in the rooms ( chargeable ).
This is clearly explained in all our partners websites, and at no time did we advertise complimentary access in our rooms.

Families, couples and single travelers are welcome to our property, however in order to ensure that all guests are able to enjoy their stay with us, we will always kindly ask all our guests to respect the other guests and kept the noise to a minimum, and will not hesitate to take the relevant measures to ensure that this is accomplished.

Regarding Parcel/letter deliveries, our reception team will be more than happy to receive them for you, provided that we are able to confirm that the person receiving the parcel is actually staying with us.

We look forward to welcoming all of you to our property so that we can show you what a nice property this is.

New York Habitat discloses the internet available is through ethernet in each studio and there is WIFI available in the lobby/reception area. We have worked on our description to better disclose this information for guests

Our rooms have central heating, which can be regulated inside each of our studios. We also offer a "heated towel rack " in the bathroom, which can be switched on or off manually.

We recommend guests make sure that both are switched off to reduce the temperature.

In addition we do have a supply of electric fans, so if any guest feels that their room is too hot, then we will be delighted to provide them with one.