New York Apartment - Studio in Upper East Side (NY-14865)

We stayed at the apartment for two and a half months and got to know the place and area well. We had a wonderful time! The location is great on the Upper East Side, with easy access to most everywhere we wanted to go. We tended to walk to most places, but yellow cabs are frequent right outside the door on 1st St if you prefer that to an Uber,. Uptown buses can be taken right across the street, and downtown ones on 2nd St, just a block away. There is also a Trader Joe's directly across the street, hugely convenient for price and selection. Another handy feature is the laundry service next door where you can get a load of washing done, folded and delivered to the front desk for ten or twelve bucks if you don't feel like spending time doing it yourself at the onsite laundry facility. And there are tons of places right there to eat, get take-away pizza slices, cafes and the like. The TJ Max next to Trader Joe's was handy for the couple things we forgot to bring- umbrellas, for example.
The apartment itself is clean and attractive, despite the age of the building. Ours was accessed by walking up two steep flights which we found no problem. The amenities are good (great shower!) with everything you need for a short or long stay. While it's true that you can't adjust heat controls in winter (we were there Oct - Dec) because the heat is piped through the building as is often the case, we found ourselves easily warm enough and any time we got a little hot or needed fresh air, we just opened a window. There's a little traffic noise (this is NYC, after all!), but we found it definitely tolerable and not really noticeable when the window was closed. The staff are wonderful!! They are readily on hand to help out, and always friendly. Zaure, in particular, who manages the complex, is personable and welcoming, and quickly sorts out any minor issue (eg she quickly replaced the stove-top kettle with an electric one when its whistle stopped working). We would certainly stay at the apartment again, and recommend it highly as an excellent, relatively inexpensive and perfectly located place from which to enjoy NYC.

The staff is exemplary! The daily concierge is so professional and helpful as needed. So added to my experience and final memory of visit.

The staff are very helpfull. Location are near to my hospital and easy to catch it. Everything is awesome, except the price is expensive.

Apartment is comfortable with all amenities ( dryer hair , iron, microwave), but its too expensive, is closer the Queensboro Bridge , too noisy day and night ( courtyard or street )
Management and staff: good attention, they always help you.

The appartment was a good size and had most basic amenities. The bedding and bathroom were not clean, and there were hardly any bowls/cups/cutlery for use. The building was in a good location and was very quiet, so it is a good place if you just need somewhere to sleep.

The concierges do not speak very good english so any issues were difficult to resolve.

The air conditioning was painfully loud I had to turn it up to 80 to be able to sleep. The internet never worked, I had to use a nearby restaurants wifi the entire time I stayed there. There were cockroaches. The doormen were incompetent and rude, there were two times one of them "missed his shift" at night resulting in me and/ or my guests getting locked out and they had never thought to give me the key to the building so one of my guests had to literally sleep outdoors and I had to wait until 5am for someone to come downstairs. I'm glad I never have to come back.

Friendly and helpful.

The amenities in the apartment were fine. The bed, appliances, and bath were all perfectly satisfactory, save one important detail: the air conditioning unit was falling apart. During the summer, in a supposedly "recently renovated" room, that is unacceptable. It took a week for the concierge to take a look at the leaky unit, and I ended up having to duct tape the front vent onto the unit because it fell off multiple times a day. I also drew issue with the building itself. The front door to the building did not lock (in fact, it barely even latched), and though several tenants complained to the concierges and the landlord, it was never addressed. In a walkup building, I would have expected more safety.

The owner was very helpful--once he could be reached. The concierges were reluctant to address any issues I had, assuring me multiple times that there was no need to contact the landlord, even though they themselves did not come to my room to check out my concerns. I would like to rate the management higher, given how helpful and apologetic the landlord was once I did get in contact with him, but the sullenness and initial refusal to help on the concierges' parts cannot be overlooked.